For hosts and organisers
LATYNEX Arrival Desk
A guest’s arrival is a small project: which train or coach from which terminal, what to do if it is late, how to reach you, what to have ready. Arrival Desk would help a host present that as one clear plan for each guest — the transport options with named operators and published times, and the services around the trip that a guest might want — instead of a paragraph in a confirmation email.
ConceptIn preparation — not available yet.
Arrival Desk is a direction we are working out, not a product you can sign up for. There are no hotel or property partnerships, no widget and no paid plan. This page says what the idea is and what exists today.
Who it is for
Hotels
Guests write before arrival asking how to get from the airport or station. The answer is usually assembled by hand, differs between staff and goes out of date.
Apartments and property managers
Self check-in makes arrival the host’s problem at the worst hour: a late train, a missed connection, a key box that needs a phone number.
Travel agencies
Arrival details sit in a booking file; transfers, cover and connectivity are added case by case.
Group organisers
A group arrives on several flights and trains over several hours; the organiser needs one clear plan, not fifteen.
Situations it would be built around
These are situations a host meets today. For each, this is what a host can already do with public pages — none of it is a feature of a product.
A late self check-in arrival
The guest’s train or flight is delayed and the key box needs a phone number. Today a host can point to the delay guides for what the carrier must provide, and to the public route page for the operator’s own timetable link.
A group on several flights and trains
An organiser needs to know which arrival routes exist from which terminal. Today the public transport pages show published journey times and named operators; the guides explain what to check with transfers.
A guest who needs assistance
A guest with reduced mobility must notify the carrier days ahead, not on arrival. A host can send the guide that says how far ahead to ask on each mode.
A trip that crosses borders
Guests arriving from outside Schengen, Ireland or the UK need to know what to carry. The border guide is a checklist, not a visa service.
A long layover or a missed connection
A guest with hours to spare or a night to fill needs the rules on rebooking and, if they must stay, what a hotel booking involves.
What exists, and what does not
Exists today
- The public transport pages: published journey times and named operators between cities, airports and stations across 28 countries. A host can link to a page for the arrival route a guest will use — they are ordinary public pages.
- The service guides and passenger assistance guides: information a host can point a guest to, such as what to check with a transfer or what to do if a flight is cancelled.
Does not exist yet
- No hotel, apartment or agency partnerships.
- No embeddable widget, plug-in or booking-system integration.
- No paid plan, no pricing, no commission arrangement with hosts.
- No booking or payment by guests, and no guest arrival tracking.
Principles it would follow
- Official transport information first: operators’ own links are never replaced by advertising.
- Anything commercial would be labelled, and would only ever involve an approved partner.
- No invented availability, prices or partnerships — a claim appears only when it is true.
- Guests’ personal data would not be collected unless a service genuinely needs it and says why.
Tell us what would help
If you run a property, an agency or group trips, the questions that would shape this are practical: how guests currently ask about arrival, what goes wrong, and what you would not want a third party to touch. That is a conversation, not a sign-up.
Contact us